Return & Refund Policy
Return & Refund Policy
Effective: March 28, 2026
PawPatriotPrints is a trading name of PawPatriotPrints Ltd. Company Number: SC855749
Registered Office: Suite 2/3, 48 West George Street, Glasgow, G2 1BP, United Kingdom
All products are custom print-on-demand and fulfilled exclusively in the USA via Printify. We ship only to US addresses.
Our Promise ✅
We stand behind every order. If your item arrives defective, damaged, misprinted, or incorrect due to our error, we offer a free replacement or full refund within 30 days of delivery.
What Qualifies
Manufacturing defects, misprints, or damage in transit
What Does NOT Qualify ❌ (All Sales Final)
- Change of mind
- Wrong size/color chosen by customer
- Worn, washed, altered, or tags removed items
- Personalized/custom designs (unless defective due to our error)
How to Request
Email support@pawpatriotprints.com with your order number, clear photos of the issue, and a brief explanation.
We reply within 24 business hours with a Return Authorization (RA) number and prepaid USPS return label (for approved claims). Return to Printify's US facility only.
Refund Process 💰
After inspection (within 5 business days), approved refunds are issued to your original payment method. Original shipping fees are non-refundable.
Replacements 🔄
We reprint and reship a new item at no extra cost.
Shipping Issues
Delays are not eligible for refund. Lost packages are investigated with the carrier (7–14 days) before we reship or refund.
Legal Note
This policy applies to US customers and complies with FTC guidelines. We reserve the right to deny returns in cases of fraud or abuse.
Contact 📧 support@pawpatriotprints.com
Support 🕒 Monday–Friday, 9 AM–5 PM GMT
Short version for checkout: 30-day returns for defects or our error only ✅ — free replacement or refund. Change of mind? All sales final ❌.